Monday, December 15, 2008

Good Job, Canon

My wife's work has a Canon PowerShot A95. It's a couple of years old but still a nice camera.

She came home one day and mentioned that there was something wrong with it. It wasn't taking pictures.

The next time I was by there I picked it up and played with it. When you viewed the pictures, it seemed to not display anything.

I kept playing with it and realized that if I continued to scroll backwards, I eventually got to old pictures.

Hmmm.

Then I took some pictures and they too were black. You could see all the menus though.

Seemed like the capture thingy was busted. (Don't you love it when I talk techie?)

I fell back to my faithful Google search for "Canon PowerShot A95 black LCD." Wouldn't you know that the first hit told me about the problem?

Eventually I got to this page at Canon.

The bad news is there is something fundamentally wrong with the CCD Image Sensors on a number of Canon cameras in this era.

The good news is that Canon is doing the right thing. A quick call to Canon and they e-mailed us a pre-paid UPS label to return the A95 to them. Within 10 days it was back repaired for no charge.

Nobody likes it when a product they buy fails but the way Canon is handling this is exemplary.

published with Windows Live Writer

1 comment:

Brian Burns said...

I still own (and periodically use)a 2.1 megapixel Canon Powershot S110 from 2001. Very dated - but it works, and I will replace it soon with an updated Powershot.

I am on my second Canon DSLR - a 40D - and I have to state with no ambiguity it rocks. If only I could convince the wife that a Canon 5D Mark II would be a good investment :-)