Tuesday, June 14, 2011

An open letter to Gary Engel, Globat

An open letter to Gary Engel, Sr. Vice President, Sales and Customer Support at Globat.

I'm a long-term Globat customer. My hosting account came up for renewal this month. My last contract was for $3.75 per month for 36 months. When I called Sales on 6/13/11 and spoke to Amy the best rate she offered was $7.95 per month.

Then I had the following conversation via your online chat:

info: Thank you for contacting support. We are currently experiencing an issue with our email servers. Our Network Operations team is currently working on fixing it in order to restore email services as quickly as possible. We apologize for the inconvenience and appreciate your patience while we fix the issue. Please hold for the next available operator to respond.
info: You are now chatting with 'Matt Benson'
Matt Benson: Hi, how are you today?
Ben Moore: my domain (desotonet.com) it is up for renewal. My last contract was for $3.95 per month for 36 months. When I called Sales today and spoke to Amy the best rate she offered was $7.95 per month.
Matt Benson: Yes, that will be $95.40/yr.
Ben Moore: That's more than twice what I paid on my last renewal.
Matt Benson: Last year you have signed up with promotional offer. This offer is available only for the new sign-ups and is not applicable for the existing customers.
Matt Benson: Also, the offer price is valid only for the first term and it will be
changed to the regular price from the next term onwards.
Ben Moore: So you're basically running me off?
Ben Moore: That wasn't my first term with Globat.
Matt Benson: Okay.
Matt Benson: But, now we do not provide promotional offer for renewal.
Ben Moore: There's an offer out there for GX01 for $3.75. Is that available to me?
Matt Benson: That is promotional offer. This offer is available only for the new sign-ups and is not applicable for the existing customers.
Ben Moore: Good bye.
Matt Benson: Thank you for chatting with us. Please feel free to contact us at any time. We are available 24x7.
Matt Benson: Bye!
info: Chat session has been terminated by the site operator.

From these 2 interactions I have come to the conclusion that Globat no longer wants my hosting business.

I would like to renew my hosting with Globat at the same or lower rate than I have been paying. Can you arrange this for me?

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