Comcast and Cisco RNG200

I have Comcast cable service in the Memphis market. For a set top box I have an Cisco RNG200 HD DVR.

This morning when I came into the den, the face of the DVR didn't show the clock. Odd. I powered it up and it took a little longer than normal and then gave an error screen saying something like that the network wasn't available.

I had been watching QAM on my KWORLD SA290-Q LE so I knew that the cable-ready was working. I turned it off and went on about my business.

This afternoon when I returned home the clock was back so I figured everything was Ok. Wrong.

Later in the evening when I went to look at some recorded programs I discovered that all my programs and programming were gone!

I called 1-800-COMCAST and went through the obligatory 20 questions only to be told that they were too busy to talk to me. I immediately started pressing 0 over and over and ended up listening to Muzak (or some cheap equivalent).

When the representative came on she told me that Comcast had pushed an update to the Cisco RNG200s overnight and it had been unsuccessful. The result was that all of them were WIPED! I whined some and she agreed to give me a credit for a month of the DVR service of $15.95.

I can't believe that no one has commented on this! If this happened to you be sure to call Comcast for your credit.