Tuesday, February 13, 2007

Globat Support

I use Globat.com hosting for my domain (desotonet.com). As you might expect, I tend to hold service organizations to a high standard. Back in 2005, I had problems with Globat (here and here) but in the end, they fixed my problem, probably quicker than I thought as I was having trouble testing it.

This problem in 2005 was when they restructured their e-mail servers. Before and since then, their service has been very good. They do tend to pester you with e-mail offering to upgrade you "automatically" if you don't opt out and I don't like that but if you do decline, they honor that. Their pricing is good especially for the first year then they try to upsell you. What I've found is that if you call and whine, they'll cut you a deal.

Anyway, this isn't about their pricing.

I use FavoriteSync to share my Internet Explorer favorites among several PCs. FavoriteSync will let you use their server to host your favorites for $6 per year but since I had my own web server, I just use it.

About 2 weeks ago, I began getting errors from the FavoriteSync application on my PCs. The error wasn't very clear but it referenced a Windows error "12030." A Google search suggested that this was something on the remote host denying the upload.

It seemed to come and go but I couldn't make any real progress at shooting it. I e-mailed FavoriteSync's support but never heard a word from them. I finally broke down and contacted Globat via chat.

Amazingly they took the information and contacted their Level 2 while I was on the chat with them. They promised me it would be fixed within 24 hours. Yeah, right.

I dutifully captured the chat log expecting I'd need to rub their nose in it in the near future but...

That was a week ago and I haven't had the problem since.

Thanks, Globat!

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